Enterprise Support Enterprise Support Soporte de Empresa Entreprise Support 企業サポート 企业支持	Enterprise Support is a web-based corporate-wide support solution. It supports help desk requests internally and externally. It integrates your customers and contacts in one system. It integrates directly into Defect Tracker for defect reports from help desk cases. Enterprise Support puts your customers, support personnel and your engineers on the same page.

Major Features

• Support filing a case
• Subscribing to case updates by email notification
• Viewing case change history
• Time-based escalation of case priority
• Automatic case assignment routing
• Submitting defect report from case
• Viewing case defect reports
• Customer registration and approval
• Customer filing a case on-line
• Customer subscribing to case changes by e-mail notification
• Customer checking filed cases on-line
• Secured loggon authentication
• Object security keys for access control

Customer Manager Features

• Holding company records
• Keeping customer/contact records
• Associating customers with their company
• Viewing change history
• Submiting Help Desk case for customer
• Direct E-Mail to customer
• Customer on-line registration

Easy Customization Interface

You can customize the Enterprise Support without writing code. Just use point and click, you can add, remove and modify any attribute of an object to meet your support specifications.

Database Requirement

Enterprise Support 1000 does not require a database and yet with full functional features. If you choose to use a database later, you can simply migrate to Enterprise Support 2000. By using the one-click data migration utility, you can migrate all your previous data into your new database.

Install and Run

You can use the Enterprise Support right away after you installed it. There is no complicated setup and configuration. Clients can be connected to server using Netscape or Internet Explorer. No client installation is required. Client is fully HTML based, therefore no plugins to download.

System Requirements

• HTML client runs on lastest Firefox and Internet Explorer.
• New Fire Server runs on major Java 2 platforms (currently certified on Windows and Linux, also known to run on other major platforms with java support).
• Series 1000 does not require database. Series 2000 supports the following major databases: Oracle, Microsoft SQL Server, Sybase, IBM DB2, MySQL and Informix, PostgreSQL.
• Server memory: 64 MB (Series 1000), 128 MB (Series 2000)
• Diskspace: > 100 MB
• i386 compatable processor speed for server: 500 MHz or above.